Shipping & Returns
SHIPPING & RETURNS POLICY
Orders are usually shipped from our store in Beaumaris within 1-2 business days from receipt. Each order will be shipped standard delivery via Australia Post or Sendle (unless otherwise stated) with a traceable Tracking Number.
Shipping amount is calculated during the checkout process depending on weight, size and destination. If an item is deemed 'heavy' or 'large' then a specific separate shipping quote may be required. This is usually indicated in the product description. If you require a shipping quote for an item, please contact us directly on +61 493 071 411 or via email at email@example.com
If you are from outside of Australia and would like to order from us, please email us at firstname.lastname@example.org with a clear list of what you would like to order along with your shipping address, and we would be happy to quote you.
We want you to be thrilled with your purchase from us but understand that there are occasions where you might not be satisfied.
FAULTY PRODUCT RETURN
We ensure all products are intact and in good working order before they leave our premises. If you believe that you have received a faulty or defective product please contact us straight away on +61 493 071 411, or via email at email@example.com within 2 days of receiving your item so that we can organise a return or replacement.
All returns, refunds, exchanges or faulty products must be accompanied by any of the following Proof of Purchase:
- Original Register Receipt
- Online Receipt
CHANGE OF MIND RETURN
If you have changed your mind about your purchase, we will be pleased to offer you a refund or exchange within 7 days of purchase (or receipt of your product if purchased online), provided that:
- You provide satisfactory Proof of Purchase; and
- The item is in a saleable condition, with the original tags and labels still attached, the item is in its original packaging (if applicable), and the item is unworn, unused and as sold.
After a period of 7 days has elapsed, you have a further 7 days to return the item to us for an exchange or credit note.
It is our responsibility to pay for the safe return of the product. We suggest that tracking and insurance be used. A re-postage fee will be charged for any exchange items when necessary.
As a consumer, you are entitled to the benefit of statutory consumer guarantees in respect of items purchased from Trove Melbourne
Please choose carefully as we do not offer exchange or refund on the following items unless the item is faulty:
- Vintage used items (these are sold in “as-is-condition”).
- Custom made items
- Sale items or Layby Items
- Perishable food and hampers
HOW TO RETURN OR EXCHANGE AN ITEM
You can return items in person to our store in Sassafras, either in person, or by post or courier. You will be responsible for paying for your own shipping costs for returning your item unless the item is faulty.
ONLINE PURCHASE RETURNS
1) Before returning any items, please email us at firstname.lastname@example.org outlining the item/s to be returned and the reason they are unsuitable. If the item is damaged or faulty please include images if possible.
2) Once approved send items to: Trove Melbourne Shop 46 East Concourse, Beaumaris Vic. 3193. Please include your Proof of Purchase with your goods. Please package your item carefully. Ensure all original packaging and instructions are included in the shipment.
3) Once your return is received and inspected your return, we will notify you via email as to whether your refund has been rejected or approved. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
NOTE: If you are shipping an item you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Trove Melbourne will issue a refund, exchange or credit note when the goods are received at our store and inspection of their condition is made and approved.
All items must be returned within 7 days of our reply to be eligible for exchange.
Any products that are returned to our store damaged, or without original packaging, will not be subject to refund/exchange.